We are an equal opportunities housing provider: It is our policy to rent our properties in full compliance with anti-discrimination laws. We do not discriminate against any person because of their race, colour, ethnic origin, religion, sex, age, marital or family status, physical disability or sexual orientation.

Rental property availability: Rental properties become available at 12 noon on the commencement date of the lease and must be vacated by 12 noon on the expiry date of the lease. Rental property availability can change as properties become available during the day or are removed from the rental market based on finding tenants, cancellations or maintenance issues.

Valid photo identification: You must be able to present current photo identification by way of your ID book so that we can verify your identity. When your rental application is submitted for approval, we will require a photocopy of your ID to be kept in your tenant file. By completing the application form you consent to us verifying all information provided on your rental application from credit sources, credit agencies, current and previous landlords and employers, and character references.

Occupancy guidelines: In compliance with the Conduct Rules of the majority of residential complexes there are restrictions on the total number of persons that may occupy a given rental property. Our guidelines allow two people per bedroom as long as that room is at least 10m². Smaller bedrooms are suitable for one person. These guidelines are to prevent overcrowding and are in keeping with the limitations of the property and registered complex rules. Occupancy will be limited to the persons indicated on the original rental application and lease only, unless otherwise agreed in writing. Any proposed additional tenants must complete a rental application and be processed and approved through this same tenant-screening process prior to occupying the rental property.

Application process: All rental applications are evaluated in the same manner, and each adult applicant must voluntarily provide his or her identity document and other details which will enable us to create a consumer credit report. Every applicant must complete a seperate rental application form. Any false or incomplete information will result in the denial of your application. If this is only discovered after you are approved and have moved in, we reserve the right to terminate your tenancy with immediate effect. We will verify the information provide on each rental application through our own screening efforts. A credit report, along with references from your employer and current landlord for each and every applicant in a given rental property will determine whether our rental criteria has been met.  Unless we need to verify information by regular mail, we are usually able to process a rental application within 48 hours.

Rental criteria: The total combined monthly gross income of all rental applications in a given rental property should be at least three times the monthly rental rate. Only income that can be verified will count. We expect rental application to prove at least one year of continuous employment. Full-time students are welcome if the total income of applicants combined is sufficient or they have a guarantor. You must provide proof of a source of income if you are unemployed. Remember: All tenants are joint and severally liable, which means that each one can be held responsible for the payment of all funds due regardless of liability of pay.

Credit history: You must be able to demonstrate fiscal responsibility. If you have any unpaid debts or a pattern of late payments or judgments against you, your application may be denied.

Rental history: Each rental applicant must be able to demonstrate a pattern of meeting their rental obligations, leaving prior rental properties in good condition and no record of complaints from neigbours. We will require satisfactory rental references from at least two previous landlords. If you have ever been evicted for violating a lease, your application may be denied.

Guarantors:  If you do not meet one or more of the above criteria, you may be able to qualify to rent a property if you have a third party living in South Africa who will guarantee your lease. The guarantor must pass the same application and screening process except that we will deduct the guarantor's own housing costs before comparing his or her income to our criteria.